1. Among the ways managers can build employees' trust is to
A. publicly administer punishment of undersirable behavior.
B. be as transparent as possible in the decision-making process.
C. ignore employees' weaknesses.
D. establish a very clear, top-down bureaucracy.
2. The most important factor associated with increasing employee engagement is to
A. authentically involve employees in making decisions that effect them.
B. let them set their own timetables for accomplishing organizational goals.
C. reward all employees with bonuses without giving a reason.
D. focus on fixing employees' weaknesses