You are the Production Department manager at Kibby and Strand, and last month there were complaints from customers that the quality of the products shipped to them was lacking. Some stitching on T-shirts was weak and the sizes of socks did not meet specifications. The Operations Manager asks you to conduct a root cause analysis and report back to him your findings. In addition, he recently read this article: https://www.industryweek.com/5-steps-quality (Links to an external site.)Links to an external site. and he wants you to prepare a memo detailing how to refocus the organization on quality.
Create a plan for how to conduct a root cause analysis to investigate this problem. Also, prepare a memo to the Operations Manager detailing how the steps in the article could be utilized in the organization to improve quality.
The student is to create the root cause analysis plan and memo based on knowledge learned in the scenario, and post it in the discussion.