Problem: Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one).
Name of the company, what it does, and the kind of competition it faces
The specific event or issue that drove it toward embarking on a formal quality improvement program
A description of any implementation challenges
What results were achieved (be specific)?
Any disappointments or unresolved issues?
What you learned from doing the research?