A large governmental social agency, employing thousands of social workers and other specialized workers, trained all of its front-line professionals on a new service-delivery system. Simultaneously, it taught managers how to actively support and encourage their employees to implement the new system: that is, transfer their new skills. A consultant was asked to evaluate the effectiveness of the program directed to the managers and to offer suggestions for improvements. What information should be collected and from whom should it be collected? Discuss when and how the information should be collected.