A call center manager is monitoring daily complaints about, Operation Management

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A call center manager is monitoring daily complaints about

A call center manager is monitoring daily complaints about the customer service representatives. DAY 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Number of complaints 4 10 16 8 9 6 5 12 13 7 6 4 2 10 a. Figure out the UCL and LCL using three-sigma limits. (Use four decimal places for intermediate answers and three decimal places for the UCL and LCL. Remember the rule about LCL's that are less than zero.) UCL LCL b. Is the process in control? Yes No

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