1) Do you think that the ISS Clinic investment in electronic medical records added value for the organization? How would you recommend measuring this "value"? If you do not think that it adds value, what are your recommendations for the system usage to add value for the organization?
2) In your opinion, what decision options did ISS Clinic have in the case situation?
3) What data, facts or experience can you use to support your suggested options and implications?
4) List 5 of the most important concepts or knowledge that you gained from this case