1. INFORMATION SYSTEMS MANAGEMENT (ISM).
This assignment is in two parts - explained in the attached. The reference text which you may not need is attached. The LRE- Learning Readiness Exercise should please be on a separate page and in a pdf format.
2. OPERATIONS MANAGEMENT.
Please do only #4 - Recommending a Low-Cost Customer Service Employee Daily Assignment Schedule. A copy of the Proposed Acme Mexico .....schedule which is to be used in solving the problem is attached.
INFORMATION SYSTEMS MANAGEMENT.
Assignment:
1. Critically assess the mission, goals and importance of Information Systems Management (ISM) in the firm, using your own work organization as an example.
2. Define the following terms associated with ISM:
Business Intelligence
Enterprise Resource Planning (ERP)
Customer Relationship Management ( CRM ),
Data Mining
Intelligent Systems; and answer the following questions:
( a ) Which of these are used in your organization? Why?
( b ) Which are not used? Why not?
** Please include references where appropriate.
Further, on a separate page, complete the Information Systems Management - Learning Readiness Exercise (LRE) shown below.
Assignment:
This part of the assignment should be in a pdf format.
1. Your ISM experience
a) I have prior experience in information systems management. Yes/No
Answer NO.
b) I have managed information systems managers. Yes / No.
Answer NO
c) I have used ISM software Yes / No.
Answer Yes.
2. The primary role of information systems management in the organizationn is to s___________ the strategy of the organization.
3. ISM is implemented through information and telecommunications t________y.
4. An information system generally consists of people, p_________s, h__________ and s____________________. TEM2011_STEVE.
5. Short-answer: Java is a computer programming language that is said to be object-oriented. What does “object-oriented” mean in the sense of computer programming?
6. Besides Windows, two other computer software operating systems are: (a) Snow L_____________ and (b) L____________________
7. Besides Firefox, two other Internet browsers are: (a) I_______________ E_________________ and (b) C__________________
8. Three features said to distinguish “smart” phones from earlier mobile/cell phones are:
(a) An O_______________ S___________________
(b) Ability to send and receive E_________
( c ) Ability to access the I__________________
9. An enterprise’s chief information officer needs, first and foremost, superior computer technical skills True / False / Don’t know.
10. Ideally, ISM provides not only a c________ center but also a p____________ center in the organization, along with conveying a s___________ c___________ a___________________e to it.
***** The principal text reference for the ISM is the extract from Baltzan & phillips (2012) - see the attached.
Attachment:- Assignment Importance of information systems management.rar