1. __________ is the set of mechanisms used in an organization to link the actions of its subunits into a consistent pattern.
a. Matrix departmentation
b. Decentralization
c. Centralization
d. Horizontal specialization
e. Coordination
2. In the United States, it is generally expected that the primary beneficiary of business firms is the __________.
a. stockholder
b. supplier
c. rank-and-file employee
d. top management team
e. external stakeholder