1. __________ calls for the organization and its managers to stress freedom and radical thinking and therefore opens the firm to big changes-or what some call radical innovations.
a. Exploitation
b. Exploration
c. Management philosophy
d. Process innovation
e. Internal integration
2. In dealing with resistance to change, the method of __________ seems to work best when people lack information or have inaccurate information.
a. facilitation and support
b. negotiation and agreement
c. education and communication
d. explicit or implicit coercion
e. participation and involvement