Use complex workplace communication strategies 1 what are


Use complex workplace communication strategies

1 What are the disadvantages in using the appeasing approach?

2 How does the passive-aggressive approach undermine communication?

3 What spoken and non-verbal behaviors characterize assertive communication?

4 What value is there to using metaphors in assertion?

5 What are the five principles of effective negotiation?

6 What is meant by the acronyms ‘BATNA' and ‘WATNA'?

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