How to use a problem-solving approach


Discuss one project where you used a problem-solving approach to address what turned out to be common-cause variation, or where you used a process improvement approach to deal with a special cause.
If you do not have a personal experience that echoes either of these situations, you may use Internet to search for a case that reflects either of these situations.

Examples:

a. one’s personal investment strategy since 2008

b. reducing waiting times at the local hospital or emergency room

c. reducing difficulties trying to connect to a Wi-Fi Internet provider.

Answer the following questions:

Question 1: Describe the experience in the project.

Question 2:What were the solutions used to address the problem?

Question 3:Was the case you described a special-cause or common-cause?

Question 4:Do you feel the solution or approach used appropriate for the cause?

Question 5:What would you do if you could do it again?

Question 6:What conclusions can you draw from the problem-solving or process-improvement techniques?

Note: You may create and / or make all necessary assumptions needed for the completion of this assignment. In your original work, you may use aspects of existing processes from either your current or a former place of employment. However, you must remove any and all identifying information that would allow you someone to discern the organization that you have used.

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Marketing Management: How to use a problem-solving approach
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