1. When shifting customer service into social media most business fail, why do you think that is? Have you had a negative customer service experience with an online business?
2. Home Depot is the product or service selected. please answer the rest of the questions
What is the product or service you have selected? Identify the physical attributes, customer benefits, and competitive advantages of the product (or service) to be offered by your selected organization.
3. In 150 words explain why it is important to identify specific characteristics of a potential customer base and any key pressure points applicable to the customer base. You might need to conduct your own research.