Case Study:
Dynamic Healthcare Leadership
Conflict Resolution in the Workplace
In a large hospital in California, a young woman, Xante, was hired as a Registered Nurse (RN), and was placed in a Task Force of seven other Registered Nurses, including a nurse named George. Xante had worked there for about a month when she and her fellow co-workers went for happy-hour after work. Everybody had a great time and had consumed a fair amount of alcohol. When everybody was leaving the bar to head home, George, who had been secretly attracted to Xante since she started working there, hailed a cab and offered to share the ride with Xante. Xante accepted the offer. Once she was inside the cab, George then suddenly made an aggressive sexual advance toward her. Horrified, Xante pushed him away and told him to get out of the cab. Mortified, Georgegot out of the cab.
The next day, Xante came to work with some apprehension. How would she deal with George? Would the cab incident affect her job? Although George did not supervise her, would he try to get her fired? George immediately went to her office and apologized for his extremely inappropriate behavior in the cab. Relieved at his apology, Xante decided not to pursue the matter through any formal channels in the office. She figured that since George apologized, there was no need to dwell on the incident. After all, Xante was a new employee, still in the process of learning the office politics and proving herself as being a competent Registered Nurse. She did not want to rock the boat or bring negative attention to herself.
Everything would have been okay if George had stopped at just one sincerely expressed apology. However, whenever he found himself alone with Xante, George apologized again. And again. He said he was sorry about the incident at every opportunity he had for three months. This constant apology was awkward and annoying to Xante. Ironically, by George apologizing continuously for his unwanted attention in the cab, he was foisting another form of unwanted attention upon Xante. When he first started apologizing, Xante told him that "it was okay". After three months of many apologies, she reached a point where she asked him to stop apologizing, to no avail. Frustrated, she confided in a few co-workers about her unusual dilemma. Consequently, these co-workers lost respect for George.
Although the cab incident was not common knowledge in the office, George sensed that others knew about it by the way they interacted with him. The incident became the office "elephant" that the employees "in the know" saw, but didn't explicitly acknowledge. Meanwhile, Xante was tired of hearing George apologize and her feelings of discomfort increased. So when another Registered Nurse position opened up in another department of the hospital, she applied for the job. Shewill no longer have George bothering her anymore; but she was unhappy with her decision to leave her department as she realized that she really enjoyed her job. She began to regret her decision to avoid the conflict with George by moving to the new job. You the manager of the department heard about this situation and need to address it.
• Provide a summary of the scenario
• As the manager for that department, discuss what conflict management strategies discussed in Chapter 12 you would use to evaluate the situation, and resolve the conflict.
Assignment Guidelines
• Respond in a word document.
• Your responses should be at least 1 to 2 pages, double-spaced, with Times New Roman 12 point font.
• Use APA style writing when crafting your response. A Template was provided for you in the "News Forum". Do add your reference(s)
Essay Assignment
You will need to choose a topic based upon It must be about any aspect of health care management or health care leadership. Once you have chosen your topic, you will need to submit a proposal of your preliminary research with at least two scholarly references. Within your proposal, discuss the following:
• why you chose your topic,
• possible subtopics for focus (at least two),
• possible research questions you could investigate,
• and the relevance of your two scholarly references to your research.
• Make sure that your topics, research questions, and references are related any aspect of health care management or health care leadership
• Your topic proposal should be at least one page, double-spaced, Times New Roman 12 pt. font, with appropriate APA style writing and format.
Note: This is often the most difficult part of the research process. Here are some tips to getting started with your research paper:
1. Start writing your Course Paper from now.
2. Write down multiple research topics and choose which you find most appealing.
3. Use personal or professional experience to establish a research topic.
4. Utilize the IAU Online Library and the Librarian for research help.
5. Peruse your textbook for interesting topics.
6. Review the course objectives and see if any spark interest.
This is the major writing assignment for the course. You will self-select a contemporary topic or issue on the topic of either health care management or leadership. It should be from 8 to 10 double-spaced pages. Follow the APA Template provided in the News Forum, include a title page, running head, page numbers reference page. The subject of your course paper should meet the following criteria:
1. It must be about any aspect of health care management or health care leadership.
2. Topic must have approval of the instructor.
3. It should have a thesis statement rather than just being descriptive.
4. Identify the pros and cons of the issue.
5. Use at least four references from academic journals.
6. Explain your position on this issue and how you arrived at it. Describe the process.
7. The instructor will give more detailed instructions later in the course.