Essay Assignment: KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
Answer in 350 words with 2 cited references.
a. Post the hyperlink to one federal statute which discusses cybercrime or cybersecurity on the internet and summarize in not less than 150 words what that statute accomplishes.
b. Post the hyperlink to one federal case which discusses cybercrime or cybersecurity on the internet and summarize in not less than 150 words what that statute accomplishes.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.