Discussion Board
The reading listed several perspectives of service quality. List three organizations (no duplicates of other students) and specify which perspective each organization emphasized. State whether you believe the emphasis gives the firm competitive advantage.
How might quality management practices differ between a firm that might be characterized as market-driven and one that might be called marketing-driven?
How have healthcare, not-for-profit, and government organizations benefited from quality improvement initiatives in manufacturing and service sections?
Why have small businesses and not-for-profits been slow to adopt quality initiatives?
Describe some of the key quality initiatives that have been taken in the government sector, both federal and state.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.