Create and describe the healthcare organization's service strategy. In particular, link your service strategy to the creation of a healing environment and developing a culture of customer service.
Identify how your service strategy is linked to the organizational vision and mission.
The organization this strategy should be linked is Kaiser Permanente.
Kaiser's vision statement says that it exists to provide affordable, quality healthcare services and to improve the health of its members, as well as the communities it serve. It is a value-driven non-profit organization whose social purpose is to:
- Assure access to affordable, quality heath care services;
- Improve the health of the members and the communities it serve; and
- Discover and share new, innovative and effective ways to organize and deliver care and to prepare future health professionals for practice
Mission statement:
KP's mission statement stipulates that it is to build new and stronger partnerships with vendors and purchasers, to renew the sense of ownership and responsibility of physicians and employees, and to become a leader in contributing to the health of our communities.