ASSIGNMENT
Length: 2500 words.
Provide ANY SERVICE OF YOUR CHOICE to anyone for a minimum of one month (a minimum of four engagements). Your service needs to include other humans in a direct or an indirect way and can be paid or unpaid. During the process and after the completion of the service, write a reflection and analysis paper, answering and expanding on the following:
1) Describe in detail the service of your choice. What were the structure, the design, and the value package of the service? Who was the receiver of the service? How was the process delivered? Include any supporting files, documents, images or videos, proving the service process.
2) What was your personal or professional reason for choosing this particular service?
3) What are the experts advising on the delivery of this or similar service to ensure its greater success? (MIN 5 research links REQUIRED).
4) How can you apply a Service Profit Chain Theory to the service of your choice?
5) Describe the customer experience which you have created. On the scale of excellence from 1 to 10, how would you rate the customer experience? What did you do well? What would you do differently?
6) What was your biggest challenge in providing this service? How are the experts recommending to deal with this challenge? (MIN of 5 research links is REQUIRED). How did you deal with this challenge?
7) What was your biggest learning from this service experience? Would you do it again? Why yes or why not?
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.