Zappos case study how important is next-day air shipment, Operation Management

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Zappos case study how important is next-day air shipment

1. Zappos case study

How important is next-day air shipment to the customer experience? Is it worth the cost? How might you change it in the cost-conscious environment facing the company?

2. The unit readings explain why a code of ethics helps determine acceptable conduct in the workplace. Should jumping the chain of command be addressed in a code of ethics? How does this topic fit into public ethics?

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Operation Management: Zappos case study how important is next-day air shipment

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Operation Management: Zappos case study how important is next-day air shipment

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