You’ve dreaded it for a while, but now you feel prepared. In 30 minutes you’ll have to terminate Tim, a 12-year employee who is beloved by everyone in the firm. Unfortunately, he just hasn’t performed very well since his wife died three years ago and while he was given every chance to regain his performance, he has just continued to slide. Which of the following elements of communication is MOST likely to influence Tim’s perception of your communication effectiveness?
Indirect non-verbals.
Tone.
Pace.
Formality.