Your small services company has failed to meet current production standards in the current facility after the first two years of a three-year lease. As the operations manager, you are being held accountable for not controlling costs and failing to meet desired efficiency and productivity goals. The goal is to determine what action to take in the future to improve the situation and to improve output or consider outsourcing the operation overseas. i. What criteria should have been used in the decision-making process that could have avoided the current situation? ii. Describe the eight elements for effective decision making used in a rational decision-making approach, and describe how it could have been applied foreseeing this potential crisis.