1. Your selection of a benchmarking partner must be from your industry. True or False
2. JIT/LEAN/Lean minimizes production lot sizes. True or False
3. In order for total quality to be implemented into an organization, top management must have an unwavering and unquestioned commitment to TQM. True or False
4. The organization's goals and objectives determine its Vision. T or F
5. Benchmarking should be used when:
a. Your process is too far behind to catch up with best-in-class through incremental improvement.
b. Your process is close to, but not quite as good as, best-in-class.
c. When another company sells a product for less than you can.
d. When your process is clearly better than your competitor's.
6. When a process is "in control" what percent of its output will be within the ±3s limits?
66.6%
82.4%
99.7%
100%