A. Your organization is preparing to offer your customers online bill payment as an option to the traditional paper-bill. Consider what information do you need from your users to make this application a success. Prepare your interview questions.
B. Your organization has offered online bill payment for 5 years now but customers have been slow to adopt this method of payment. Your team has been tasked with learning why users are not using this method and what enhancements are needed to make this application a success.
Prepare a survey to gather information
How will you distribute the survey?
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