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Your manager has asked you to investigate a customer

Your manager has asked you to investigate a Customer Relationship Management (CRM) solution offered as COTS software for in-house installation and as a Software as a Service Cloud solution. Assume the SaaS solution uses a multi-tenant architecture. Discuss the risks and rewards of the SaaS solution as compared with the in-house installation.

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Basic Computer Science: Your manager has asked you to investigate a customer

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