You were recently hired at a top corporate company in Houston, Texas as a new Vice President of Operations.
Your first day on the job is today and you arrived late last night. Your office is on the main floor next to the Sales Manager, Restaurant Manager and multiple Supervisors.
You have a meeting with the president of the company, Mr. Morales at 3:00pm this afternoon. He will provide you with a briefing on this issue that exists in the organization.
He informs you that the following areas have problems.
Employees are coming to work late consistently and there are no policies being implemented to correct the problem(s) companywide.
The frontlines staffs in most departments are not handling customers’ issues correctly. There are no processes in position to funnel complaints or compliments properly.
He is concerned that finances for products are being charged incorrectly costing the company hundreds of thousands of dollars annually.
Office supplies are being ordered in abundance and there is not inventory system.
In addition, he is concerned that funds are being misappropriated and he wants to start an investigation of sorts to manage the money issues.
The company is planning to open 5 new locations and he needs you to organize the launches, plan the timelines and determine the stages of the development.
He is requesting that you provide him with a report in 48 hours that will outline your approach to resolving some of the company’s pressing issues.