Assignment
I have a 12 pages long case for supply chain management and i got a case report and chart for it.
You need to make an analysis using DIAMIC method.
Case: Deutsche Allgemeinversicherung
Case Question
1. Why is DAV using Statistical Process Control (SPC)? What are the primary challenges in applying SPC to a service industry compared with manufacturing?
2. If you were to apply (in about thirty minutes) the concept of a p-chart to, say, a group of bank tellers who have little background in SPC, how would you it?
3. How large should each sample size be for the experiment described by Schoss and Kluck?
4) The first 12 weeks of the data on exhibit 4 represent the diagnostic period for the policy extension group. What are the 3-sigma control limits for the process? In which of the subsequent weeks is the process out-of-control (if any)?
5) As Annette Kluck, what are your specific implementation plans? How do you intend to begin improving the performance of the operation?
References:
Ritzman, L. P., Krajewski, L. J., Klassen, R. D., & Malhotra, M. K. (2016). Foundations of operations management. Toronto: Pearson.