You have most likely taken your car for service at an automobile dealership. Typical activities in servicing a customer's automobile include making an appointment, meeting with a service advisor to discuss the service or problem, waiting for the work to be performed, paying the bill, and receiving the vehicle. Draw a simple flowchart (hand-drawn is fine) for this process that identifies the key activities for these steps. Identify potential failures that customers may experience and list some possible “mistake-proof” processes that the dealership might use to prevent such failures and ensure customer satisfaction