You have just been given the responsibility to manage an IT project to install a new system to process everything related to your company’s payroll, payroll tax records, and vacation and health benefits. The system maintains records on insurance, state and federal taxes, social security, and the like – everything that you would find on a typical pay stub. You pay employees both hourly wages and annual salaries. The system is called PAYMASTER.
As part of your work you have decided to develop an outline of your planning process using the structure of a knowledge areas/process groups matrix as a basis for your outline’s first two levels.