You have been chosen to design a program intended to train


You have been chosen to design a program intended to train airline flight attendant trainees in emergency evacuation procedures. You are now designing the evaluation study to show that flight attendants understand the procedures and use them on the job. Which data collection methods do you think would be the most useful in providing this evidence? How might a type of training outcome(s) affect your choice of how to measure learning?

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Operation Management: You have been chosen to design a program intended to train
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