You are the contracting officer's representative (COR) of a program management support contract awarded to Easy Corp. It is the first year of a five-year contract.
You have noticed the following trends:
• Management reports are typically late and incomplete.
• The program manager is rarely seen by Easy Corp employees or the COR.
• Billing is often delayed and contains errors.
• The requiring activity is very pleased with the professionalism of Easy Corp employees who deliver quality support and up-front analysis, and who excel at ethical customer service.
• The owners of the firm are looking to sell Easy Corp.
As the COR:
What do you recommend the contracting officer discuss at the next program review meeting with the Easy Corp chief executive officer (CEO) and program manager?
What suggestions for improvement will you make to the contracting officer in advance of the meeting?