You are reviewing a process within your organization where, Operation Management

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You are reviewing a process within your organization where

You are reviewing a process within your organization where there are indications of customer dissatisfaction with waiting too long for service. The management team has determined that an average wait time for 30 minutes is normal. Peak demand data indicates:

Average arrival rate: 5 minutes

Standard deviation of arrivals: 10 minutes

Average time of service: 3 minutes

Standard deviation of service time: 4.5 minutes

utilization: 85%

What is the wait time in minutes? Show your work

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