You are investigating the service quality of restaurants, Operation Management

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You are investigating the service quality of restaurants

You are investigating the service quality of restaurants. You are collecting primary data through interviews and observation. Your task is to go to a restaurant and collect descriptive observational data on the following factors: space (layout of the physical setting), objects (physical elements such as equipment, tables, chairs, and the like), actors (staff and clients), and interactions between staff members and clients.

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Operation Management: You are investigating the service quality of restaurants

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