You are given the data below from a study conducted by the Kilimanjaro National Park Service regarding items that are of possible importance to patrons of the park as well as the performance of the park service on each. Supervisor A insists that beefing up security from wildlife attacks should be improved immediately – and is particularly dismissive of Supervisor B’s suggestion that reducing the amount of litter and training guides to improve their knowledge ability is more important.
Kilimanjaro National Park Importance and Performance Ratings
Item Importance Park Service Performance
A Low level of litter 4.58 3.70
B Security from theft 4.57 3.46
C Knowledge of guide 4.52 3.52
D Friendliness of guide 4.46 4.07
E Group harmony 4.35 4.44
F Friendliness of porters 3.92 3.99
G Convenience of registration 3.84 3.00
H Security from wildlife attack 3.61 3.85
I Availability of information 3.96 2.76
J Low level of crowdedness 4.14 3.26
K Cleanliness of washrooms 4.02 2.61
L Friendliness of TANAPA staff 4.02 3.60
M Accommodation 4.15 3.54
Given the data, what tool should be used to determine which supervisor’s recommendations make more sense?
Apply the tool and use its results to identify which supervisor’s perspective is correct.