You are driving to a project status report meeting with


You are driving to a project status report meeting with your client. You encountered a significant technical problem on the project that has put your project behind schedule. This is not good news because completion time is the number one priority for the project. You are confident that your team can solve the problem if they are free to give their undivided attention to it and that with hard work you can get back on schedule. You also believe if you tell the client about the problem, he will demand a meeting with your team to discuss the implications of the problem. You can also expect your client to send some of his personnel to oversee the solution to the problem. These interruptions will likely further delay the project.

A. What should you tell your client about the current status of the project? Why?

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Operation Management: You are driving to a project status report meeting with
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