1- You are designing process controls for the replacement of lost or stolen credit cards. Customers are concerned about responsibility for charges and quick replacement of cards. Identify two potential control subjects that will help manage the process while meeting customer needs. Then define a unit of measure and a sensor for each control subject.
2- A major hotel chain is a site for many business conferences. A key customer need is for comfortable meeting rooms that have adequate lighting, temperature control, and visual aid equipment. Identify two control subjects and a unit of measure and sensor for each subject.