You are a knowledge consultant for a firm and you have been


You are a knowledge consultant for a firm, and you have been hired to analyze the use of knowledge, decision rights, and efficiency within the firm. Find a company and interview four people in the company (line worker; supervisor; division chief; and CEO or COO). Based on the results of your interviews, assess the company's use of knowledge, decision rights and efficiency, and offer recommendations.

For the sake of privacy, you may change the name of the company.

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Operation Management: You are a knowledge consultant for a firm and you have been
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