As the sales manager for Patton Manufacturing, you were interested in negotiating agreement with West Industries to give the electrical switches for its stereo components. Information obtained from Westinghouse's web site states visibly that all suppliers must have ISO 9000 certification and gives an address for additional information. You know vaguely that ISO 9000 certification establishes international manufacturing standards; thereby giving buyers guarantee that products meet definite quality standards. You need more detailed information about what ISO 9000 certification is and the benefits it gives to suppliers and purchasers. You know that an independent agency gives the certification, but you do not know who that agency is or how long the process of being certified needs. You also need to know what actions you must take to start the certification process.
Required: Write to letter to the attention the Certification Department, Westinghouse, Inc., 9310 Gordon Street, Denver, CO 80202.