Problem
Imagine that you are a customer service representative for the fictional company GopherMe, an online service that allows users to hire local "goles" to run errands for them. A client emails you the following note: To Whom It May Concern: I am absolutely livid. Today, at 9 in the morning, I have requested that one of your moles go shopping for me and bring me everything on my list before 2 in the afternoon. I have an important event tonight and I needed time to prepare it. It's already 5 in the afternoon and I haven't heard from the mole. I'm about to run to the store because people will be here in two hours. At this point, it's not even worth going for my food. Cancel my request. I will not use you for anything in the future. -Alex You investigate Alex's application and discover that he accidentally submitted his application for tomorrow, not today. Write email response that addresses their situation.