Write at least three things the salespersons should have done when Dipa entered Computer connections.
Write down at least four questions that sales people at computer connections could ask to help understand how the customer will use their computer. For each question indicate whether it is open or closed.
What is the CRM solution you have researched? Write down its name and the key features.
Why is important to maintain ongoing communication with customers? How does the CRM solution that has been chosen help this?