Qualification Title: Bachelor of Tourism, Hospitality and Events Management
Assessment Title: Essay
Overview of Assessment: Write an essay utilizing your learning inclusive of terminology studied thus far and consider the following statement: 'employee satisfaction and engagement and how this would contribute to customer service and excellence.'
Now consider the following two (2) questions:
Question 1: What could you do as a manager to give your employees more autonomy, authority, empowerment and flexibility regarding employee satisfaction and engagement? Don't forget to include conflict resolution and problem solving as discussion points and their relevance to employee satisfaction
Question 2: Provide examples of customer service excellence which highlight that "Wow" factor. This could be from your own experiences or examples from other employees that you may know.
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