Assignment: Healthcare Management Capstone
Write a 20 to 25 page essay on healthcare management. The capstone project requires the identification of a problem within an organization and coming up with a resolution for it. I have already identified the problem that needs to be resolved. In addition to the written aspects, there also needs to be some graphs/tables and data included. The entire data can be falsified but it must be cohesive. attached is the format it must follow and information that must be included. Please read carefully before bidding. will provide additional information if needed
State the business problem here in one or two concise declarative sentences.
The utilization of the self-service kiosk in the facility is 10%; the goal is 45% utilization rate.
Company
New Health Center (NCH)
Describe the client/organization
This multispecialty clinic sits in the community of Brownsville and has been serving the community for over 30 years. This clinic is part of a network of facilities that cater to residence all over the five boroughs of New York city. With thirty-five locations and more than one thousand employees, the network serves as a majority of Medicare and Medicaid patients. Each location is managed by a practice manager, nurse manager and a medical director. The practice manager is responsible for all administrative staff, the nurse manager is responsible for all nurses, medical assistants, and phlebotomy team. The medical director oversees the primary care physicians, specialists, physician assistant, and nurse practitioners.
In January of 2017, the company received confidential patient feedback for all 35 locations. The surveys focused on check in time, wait time and visit time. In all three areas of the survey, the Brownsville office came in last with the lowest scores and the most complaints. Upon further analysis, it was concluded that the check in time had the most complaints and most cost-effective problem to fix. To reduce the check in time, the clinic introduced self-service kiosk that would allow patients to check themselves in upon arrival to the facility. However, since the introduction of the self-service kiosk, an analysis of its usage shows its barely being used.
When did the organization become aware of the problem? What actions, if any, have been taken to mitigate the problem?
The organization became aware of the problem after a survey sent to patients revealed over little to no awareness of the self-service kiosk. No actions have been taken at this time.
Identify the person in the organization (by position or title only) that authorized you to resolve the problem:
Job title: Nurse Manager
List at least three Functional Areas of the organization that are contributing to or affected by the problem? (at least one of the three must be contributing to or causing the problem)
Note: The three Functional Areas must be
1. Research and Development
2. Customer Service
3. Marketing.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Business-Report-Template.rar