Assignment- 4DEP Part B
Written Assignment B (AC 2.1, 2.2, 2.3) 600 words
You work for a growing organisation and your HR manager has decided to formalise the service offered by the HR and L&D functions to the organisation by publishing a Service Level Agreement (SLA). Outline a SLA for an HR or L&D department describing how to build and maintain effective service delivery.
Your outline should include:
- 3 needs of those who use a HR or L&D service within an organisation and how you would prioritise these and other needs to avoid conflict and deliver a timely service. (AC 2.1)
- Identify 3 methods of communication to respond to your customer's needs, and for each method explain its advantages and disadvantages (AC 2.2)
- Describe how you would gather feedback and service performance data in order to provide management information on service levels and how you would use this data to continuously improve your service. (AC 2.3)
- Write a short description of the learning process you went through in order to write this assignment: what you knew about SLAs before you attended module 1; what you learnt during the module; and what you learnt in preparing this assignment.
You should also include 3-5 references from up-to-date and relevant sources in order to support your findings. Please ensure that all reference sources are acknowledged correctly within the text and on a reference list provided.
Introduction (100 words)
3 needs of those who use a HR or L&D service within an organisation and how you would prioritise these and other needs to avoid conflict and deliver a timely service. (AC 2.1, 200 words)
Identify 3 methods of communication to respond to your customer's needs, and for each method explain its advantages and disadvantages (AC 2.2, 100 words)
Describe how you would gather feedback and service performance data in order to provide management information on service levels and how you would use this data to continuously improve your service. (AC 2.3, 100 words)
Write a short description of the learning process you went through in order to write this assignment: what you knew about SLAs before you attended module 2; what you learnt during the module; and what you learnt in preparing this assignment. (100 words)