Write a reflection of no less than 700 words of an experience obtaining a service or providing information to a state or local government entity using information technology.
Identify the experience.
Assess the efficiency of the technology used.
Assume the state or local government entity added mobile access applications to the process you experienced. Identify the possible implications to yourself and to the public entity.
Explain how this experience made the process more or less efficient for the public entity.
NOTE: Do Not Use the DMV as your discussion topic.
Peer Reviewed references if possible