Problem: You are the head of research for a biological research organization. Six months ago, you purchased a $2,000 commercial refrigerator for storing research samples. Recently, you suffered a loss of more than $600 in samples when the thermostat failed and the temperature in the refrigerator rose to more than 48 degrees over the weekend. Inventing any reasonable details, write a claim letter to the manufacturer of the refrigerator. As the recipient of the claim letter described in 1, write a adjustment letter granting the customer's request.