Make a list of at least five HR specific related problems you think Carter Cleaning will have to deal with. What would you do first if you were Jennifer.
Would you recommend that the Carters expand their quality program? If so specifically what form should it take?
Should a disciplinary system be established at Carters Cleaning? If so, what should it cover, and how would you suggest it deal with a situation such as the one with the errant counter people?
How would you deal with the store manager?