Principles Quality Management Case study: FedEx Managing Quality Day and Night
Work this case study and go into detail with your evaluation of it (150 words ). Answer the questions at the end of the case and make sure that you go into detail.
1. What is FedEx's "common language" of quality? Is it important for a company to establish a "common language" of quality? If so, why?
2. There are several different perspectives of quality, including the operations perspective, the strategic perspective, the marketing perspective, the financial perspective, the HR perspective, and the systems perspective. Which of these perspectives are being emphasized by FedEx? Why?
3. Is FedEx's level of emphasis on quality appropriate? Why or why not?