Will you inform your customers that you will not be able to


INSTRUCTIONS

When preparing for your discussion post on this case, it is recommended that you read it several times.

Read it the first time to familiarize yourself with the case.

On the second reading, consider your assigned role in the situation, and let that guide your perspective. Look deeper at the details: facts, problems, organizational goals, objectives, policies, strategies.

Next, consider the concepts, theories, tools, and research you need to use to address the issues presented.

Then, complete any research, analysis, calculations, or graphing to support your decisions and make recommendations.

BACKGROUND INFORMATION

In this module, you will explore a technique that can be used to determine if your organization's process can meet customer demand by determining the process capability index (Cp). Cp is more commonly seen today when discussing six-sigma, which indicates the tolerance interval for a process (or step) that is 12 standard deviations wide and results in a Cp = 2.0. For this discussion scenario, let us assume that you are the owner of Wild Widgets, a widget manufacturing firm located in International City.

Your widgets are very popular, and demand continues to grow each year. Several of your customers continue to ask for widgets that require more restrictive specification limits as these companies are incorporating your widgets into ever-shrinking housing units. Several of your managers have expressed concern that next year, your widget maker will not be able to meet the desired specification limits (as shown in provided MS Excel data file). You have data for this year (You will use data provided in MS Excel file).

This discussion addresses the following Module Outcome:

Determine if an operation is operating in accordance with Lean principles. (CO1, CO2, CO3, CO6)

DISCUSSION PROMPT

You know that Wild Widgets customers are becoming increasingly more demanding (tighter specifications). It is time to analyze the data for this year and make some operational decisions.

TASKS

1. Answer the following:

a. What year (use "Current Year + number) will your widget machine no longer be able to meet specifications? Explain how you determined this and Include a graph showing the distribution and tolerance information.

b. What is your next steps? Explain your reasoning.

c. Will you inform your customers that you will not be able to meet their demand in Current Year + number? Why or why not?

2. When responding to at least two classmates, consider their operational decisions (to inform the customer or not, next step, etc.).

a. Do you agree with their decisions? Why or why not?

b. Help your peer and provide them with a possible source of error that might make their calculations wrong (their specification limit values in out years).

APA style and with REFERENCES.

Attachment:- data file.xlsx

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Operation Management: Will you inform your customers that you will not be able to
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