1. Why was Circuit City so successful as featured in Good to Great? What was its strategic position during its successful period? How did it contribute to competitive advantage?
2. Why did Circuit City lose its competitive advantage?What was Circuit City’s strategic position during the time of competitive disadvantage?
3. What could Circuit City’s management have done differently?
4. What is the future of Best Buy as the leader in big-box electronics retailing, especially in light of tough competition by Amazon and other online retailers? What core competencies in big-box retailing are critical to not only survive but also to gain and sustain a competitive advantage?