1. Why study operations management? Furthermore, what is the difference between the terms "production management" and "operations management"?
2. What are the practical consequences of a lack of strategic linkage between the business and the operations functions?
3. Find an example of a quality failure and determine the reasons for the failure. Use the references at the end of Chapter 8 or recent newspaper or magazine articles to help find an example.
4. Describe the decision-making view and the process view of operations management. Why are both views useful in studying the field of operations management?