Assignment
Answer the following six questions:
1. Consider a situation that a customer has written to complain about the poor service at the restaurant you are managing. You are aware that the problem occurred because two of the waiters had not turned up on that day, and you try to remedy the problem by offering a special discount on her next visit. Compose a message that emphasizes the positive and de-emphasizes the negative and is likely to build goodwill with a reader.
2. What is scenario painting? Compose a message for a product or service of choice by using this technique.
3. Detail how the use of conversational language helps build goodwill. For a topic of your choice, write two statements, one formal and one in conversational style.
4. Why should websites be evaluated for reliability? What are some ways to evaluate them?
5. In terms of improving one's listening ability, why is it important to go easy on argument and criticism?
6. Differentiate tangible rewards from intangible rewards and intrinsic benefits from extrinsic benefits.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.