Why should a company use IT Service Management principles? analyse the benefits and advantages of using this approach
Assessment Criteria
Essay Questions - each will be marked out of 100
Demonstration of an understanding of the course material and evidence of further reading
Demonstration of the appropriate usage of tools and techniques taught on the course (e.g. SWOT, PEST, ITIL)
Relevance of the answer to question and the ability to effectively use the tools and techniques taught on the course to support your answer